Criterion,Question to answer,Evidence to collect,Tool A,Tool B,Notes
Core task,Can a teammate complete the main job from start to finish?,Result of the same realistic trial in each tool,,,
Setup,How long does configuration and import take?,Hours and people involved,,,
Daily use,Can the usual owner repeat the task without help?,Steps friction and handoffs,,,
Integrations,Do the connections we need actually work?,A completed test with existing tools,,,
Accessibility,Can the intended team use the key workflow?,Keyboard and mobile checks,,,
Security,Who can access customer information?,Roles account recovery and access removal,,,
Subscription,What does the needed plan cost for one year?,Current provider terms and seat count,,,
Additional costs,What add-ons or higher tiers are required?,Current limits and plan documentation,,,
Training,What will the team need to learn?,Estimated time and a repeat test,,,
Support,How can we get help when the workflow breaks?,Support routes and published terms,,,
Export,Can we retrieve our data in a usable format?,A sample export and its fields,,,
Decision,Which tool fits the job with acceptable tradeoffs?,Short rationale and date to revisit,,,